Privacy policy

Last updated: 25 October 2026

1. Who we are

MJ Waste Management + Skip Hire is a trading name of MJ Rubbish Removals Ltd (company number 08704713). We are the data controller responsible for personal information collected through our website and in connection with our services.

• Registered office: 7 Derby Grove, Newport NP19 4QL
• Yard: C10 Star Trading Estate, Ponthir, Newport NP18 1PQ
• Email: info@mjrubbishremovals.co.uk
• Telephone: 07525 034 980
• Website: www.mjrubbishremovals.co.uk

We are a registered waste carrier with Natural Resources Wales under registration number CBDU023969.

This policy explains what personal information we collect, how we use it and the choices and rights you have. It applies when you visit our website, contact us or use our skip hire, waste removal, clearance or yard drop-off services.

2. Personal information we collect

Depending on how you deal with us, we may collect:

• Enquiries and contact forms: your name, telephone number, email address and the contents of your message.
• Skip bookings and services: your contact details, booking information, service requirements, delivery and collection addresses, access or delivery instructions, and relevant communications.
• WhatsApp enquiries: your telephone number, profile information visible to us, messages, photographs and other information you choose to send.
• Yard drop-offs and waste records: information needed to record a waste transfer or meet our legal duties. This may include your name, contact details, business details, waste description, transfer details and vehicle information.
• Payments and invoices: payment status, amount, date, method and transaction reference. Where you pay by card or through an online payment provider, that provider may collect your card details directly.
• CCTV at our yard: images of people and vehicles captured in areas covered by our cameras.
• Reviews and photographs: reviews or comments you publish or send to us, and photographs you provide or agree we may use in connection with our services.
• Website and device information: technical information such as your IP address, browser and device details, and information about how you use the website. The information collected depends on your cookie choices.

Please do not send us personal information about someone else unless you are authorised to do so.

3. How and why we use your information

We use personal information to:

• respond to enquiries and provide quotes;
• arrange, deliver and collect skips, and provide waste removal and clearance services;
• communicate with you about bookings, access, service updates and complaints;
• prepare invoices, take or record payments and manage our accounts;
• create and retain waste transfer notes and other records required by waste and environmental law;
• operate and protect our website, yard, vehicles, staff and customers, including through CCTV;
• handle claims, resolve disputes and exercise or defend legal rights;
• understand and improve our website and services where you have agreed to non-essential analytics cookies; and
• send marketing communications only where you have given consent. You can withdraw your consent at any time.

We do not use your personal information to make decisions about you solely by automated means that have legal or similarly significant effects.

4. Our lawful bases for using personal information

We rely on one or more of the following lawful bases under UK data protection law:

If you do not provide information we need to fulfil a booking or meet a legal requirement, we may be unable to provide the relevant service or complete the required records.

5. Who we share information with

We do not sell your personal information. Where necessary for the purposes described above, we may share it with:

• waste processing or disposal partners involved in handling waste from a job;
• payment providers that process payments securely;
• IT, website, communications and storage providers that support our business systems;
• professional advisers, such as accountants, insurers or legal advisers;
• regulators and public authorities, including Natural Resources Wales, where required or appropriate; and
• law enforcement, courts or other parties where disclosure is required by law, necessary to protect someone’s rights or safety, or needed to establish, exercise or defend legal claims.

Some organisations process information on our instructions under a written agreement. Others, such as certain payment providers or public authorities, may handle it as independent controllers and provide their own privacy information.

If you contact us using WhatsApp, your information will also be handled by WhatsApp/Meta under their own terms and privacy information. You can contact us by telephone or email instead if you would prefer not to use WhatsApp.

6. International transfers

We do not make unnecessary transfers of personal information outside the UK. Some of our service providers, including online communications or technology providers, may process information in other countries. Where personal information is transferred internationally, we take steps to ensure the transfer is permitted under data protection law, such as relying on an adequacy decision or using appropriate safeguards.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting or reporting requirements and to deal with claims.

Our usual retention approach is:

• Waste transfer notes: generally at least two years for standard waste transfer records. Longer periods may apply to particular waste records, including hazardous waste records where applicable.
• Financial and tax records: normally six years, in line with applicable record-keeping requirements.
• Enquiries that do not lead to a booking: normally no longer than 12 months after our last meaningful contact, unless we need the information to deal with a complaint or claim.
• Booking and service records: for as long as needed to provide the service and manage our business records, and for any further period needed to meet legal obligations or deal with claims.
• CCTV footage: retained for a limited period under our CCTV retention arrangements and then overwritten, unless footage needs to be kept for an incident, investigation or legal claim.
• Marketing records: until you withdraw consent or we no longer have a reason to retain them. We may keep a limited record of your preference so we can respect your request not to receive marketing.
• Reviews and publicity photographs: while we continue to use them for the purpose agreed, unless you withdraw your consent or ask us to remove them, subject to any need to retain a record of the original permission.

We may keep information for longer where the law requires it or where it is necessary to establish, exercise or defend legal claims.

8. Cookies

Our website uses cookies and similar technologies. Essential cookies are used where needed to operate the website or provide a service you have requested. We may also use analytics cookies to understand how visitors use our website and help us improve it.

Analytics cookies are not placed unless you have given consent through our cookie banner. You can change or withdraw your cookie choices at any time using cookie settings, also linked at the bottom of every page. You can also manage cookies through your browser, although blocking essential cookies may affect how the website works.

9. Keeping information secure

We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or alteration. We limit access to people and service providers who need the information for their work and take reasonable steps to ensure it is handled securely.

No method of transmitting or storing information is completely secure. Please take care when sending personal information online and contact us promptly if you believe information you have provided to us has been compromised.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

• access a copy of your personal information;
• correct information that is inaccurate or incomplete;
• request erasure of your information;
• request restriction of how we use your information;
• object to processing based on our legitimate interests or to direct marketing;
• request portability of information you provided to us, where the right applies; and
• withdraw consent where we rely on consent. This will not affect the lawfulness of processing before you withdrew it.

These rights are subject to legal conditions and exceptions. For example, we may need to retain some information to meet legal obligations or establish, exercise or defend legal claims. There is normally no charge to exercise your rights. We may need to verify your identity before responding.

To make a request, contact us at info@mjrubbishremovals.co.uk or 07525 034 980. We will respond within the time required by law.

You also have the right to complain to the UK Information Commissioner’s Office (ICO). You can find guidance and make a complaint at ico.org.uk/make-a-complaint.

11. Third-party websites

Our website may link to third-party websites or services. We are not responsible for their privacy practices. Please check their privacy information before providing them with personal information.

12. Changes to this policy

We may update this policy from time to time. The latest version will be published on our website with the date it was last updated.